From Buyer to Owner and Beyond

Buyer Experience

PRE-CONTRACT, SHOPPING PHASE

THE FIRST CALL
(10-15 MIN)

Explain your goals and ask your questions…

Answer questions, fears, and concerns that are top of mind
Understand your goals, timeline, financial personality, future vision
Explain the next steps in the process
Intro to a top buyer’s agent specific to your search area (if needed)

PERSONALIZED
VIDEOS

Compare options based on your goals…

WIN YOUR
OFFER

Beat competing offers in a hot market…

Contract Period

OFFER ACCEPTED – CLOSING TABLE

FINAL COMPARISON
CALL

Choose between loan terms with a breakdown…

MILESTONE
UPDATES

Real-time communication with you and your agent…

Appraisal Received
Underwriter Approved
Clear to Close
First Payment Instructions

FLEXIBILITY
ON THE FLY

Optimize loan terms if negotiations result from inspection, appraisal, etc.

Owner Experience

POST-CONTRACT, OWNERSHIP PHASE

CONTINUED SUPPORT

Ongoing communication with your professional advisors…

Advice
Introductions
Teamwork

OPPORTUNITY
MONITORING

Day-to-day tracking…

Refinance Strike-rates
Monthly Home E-newsletter
Investor Education

ACTIVE
CHECK-INS

Annual touchpoints to ensure your mortgage is best matched to your plan and goals for now and later.

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