Updated 05/01/2026

Residential Wholesale Mortgage, Inc. dba RWM Home Loans (“RWM Home Loans,” “we,” “us,” or “our”) respects your privacy. This SMS Privacy Policy explains how we collect, use, disclose, and protect information related to text messaging, SMS, and MMS communications.

This SMS Privacy Policy applies only to information collected in connection with SMS and mobile messaging communications from RWM Home Loans. It supplements our general Privacy Policy, GLBA Privacy Notice, California Privacy Notice, and SMS Terms and Conditions.

Information We Collect

When you opt in to receive text messages from RWM Home Loans, we may collect and store the following information:

• Your mobile phone number
• Your SMS opt-in consent
• The date, time, and method of your SMS opt-in
• Records of your SMS preferences, including opt-out or HELP requests
• SMS message delivery, response, and interaction data
• Information related to your inquiry, application, loan file, account, appointment, document request, or other communication with RWM Home Loans

How We Use Your Information

We use SMS-related information to send you text messages related to your inquiry, mortgage loan application, loan file, appointments, document requests, task reminders, status updates, account-related communications, customer service, and other mortgage services you request from RWM Home Loans.

We may also use SMS-related information to:

• Confirm and manage your SMS opt-in or opt-out preferences
• Respond to HELP, STOP, and other SMS commands
• Provide customer service and support
• Maintain records of consent and communication preferences
• Protect the security and integrity of our messaging services
• Comply with applicable laws, regulations, carrier requirements, and industry standards

Message frequency varies. Message and data rates may apply.

Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.

We may share mobile information with service providers, subcontractors, aggregators, carriers, messaging platforms, technology vendors, and other parties only as necessary to deliver, support, secure, and manage text messaging services on our behalf. These parties are not permitted to use mobile information or SMS opt-in data for their own marketing or promotional purposes.

Opting Out of SMS Messages

You may opt out of receiving SMS messages from RWM Home Loans at any time by replying STOP to any text message you receive from us.

After you send STOP, we may send you one final message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from that messaging program unless you opt in again.

You may also reply HELP for assistance.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect SMS-related information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

Data Retention

We retain SMS-related information for as long as reasonably necessary to provide messaging services, maintain records of consent and communication preferences, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and support business operations.

Children’s Privacy

Our SMS messaging services are not intended for children under the age of 13. We do not knowingly collect SMS opt-in consent from children under 13.

Contact Us

If you have questions about this SMS Privacy Policy or our SMS messaging practices, please contact us:

RWM Home Loans
Residential Wholesale Mortgage, Inc.
11234 El Camino Real
San Diego, CA 92130
Phone: 858-794-2155
Email: [email protected]
Website: https://rwmloans.com/

Related Policies

For more information, please review:

Privacy Policy: https://rwmloans.com/privacy-policy/
SMS Terms and Conditions: https://rwmloans.com/sms-terms/

Changes to This SMS Privacy Policy

We may update this SMS Privacy Policy from time to time. Any changes will be effective when posted. Your continued participation in our SMS messaging program after changes are posted means you accept the updated policy.